I negotiated a short sale and closing for my Seller that went off without a hitch. We successfully closed the file back in August and the Buyers were given keys at the closing table. With that being said, we were pretty surprised last week when we received an urgent email and call from the Buyers’ agent stating that the Buyers had returned home from their honeymoon to find their property had been rekeyed.
My first thought was: What went wrong?? Did the Title Company not wire payoff funds? We immediately checked the wire confirmation and the mortgage company confirmed they received the proceeds and closed the file.
Our second call was to the securement company and we were told that their company is so overloaded with rekey assignments that they received the order to rekey the property from the bank before they received notice we closed our transaction. We were told that the securement company did not follow procedure. The securement company is supposed to check with the mortgage company prior to rekeying a house to confirm if the order is still valid.
The Buyers called the police but decided not to file a report. The Buyers’ agent demanded an apology from the securement company but to this day has not received one. They did send a check to the new homeowners for $300.00 and also reinstalled the homeowners’ locks that had been removed. The Buyers were happy with the end results, mostly relieved that they truly owned the house they bought.
